Shopify App: Order Fulfillment

‘Fulfilling’ an order is where you finalise shipment. As a merchant, you will load the order within the Smart Send app, select a shipping option and then book the shipping.

The Order

You can access the order in the Smart Send app from the front page of the App itself, or from within the Shopify Orders page in the dashboard of your store.

Go to the orders page from the left-hand tab, and select an order you wish to fulfill. Then, click on the button with three dots on it in the top-right corner:

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Click to Enlarge


Before you can fulfill an order, each product in the order must have dimensions and a cost specified.

If these are missing from any of the products, you’ll be asked to add them before the order can be fulfilled.

You can click on the Products menu link and go straight to all of your store products, and manually add this extra data there.

The following video talks about correcting errors with the addressee of the order and product attributes.

Packing in Packages

To get the best possible shipping quote, you can tell the app how you’ll be packing the order. Specify an existing Australia Post parcel or Cuoriers Please / Fastway pre-paid satchel, or you can add your own packages.

Booking the Shipping

Finally, we talk about actually booking the order and getting a printable shipping label.

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