Shopify App

The Smart Send Australian Shipping App allows you to ‘fulfill’ orders using Smart Send Australian shipping.


You can install the app from either within the Shopify App Store or from the Smart Send app. From within your Shopify store’s admin area, click on Apps in the left hand panel, then select the blue Visit the App Store button at top right of the screen and search for ‘australian shipping’, or go to (you should be logged in first) Then click the big green Get button.

Store Settings

Make sure that under Settings -> Checkout, under the Order Processing section, you have ‘Do not automatically fulfill any of the order’s line items‘ selected.

Shopify Auto-Fulfill Setting

App Settings

After installing and activating the Smart Send app, you can set options by either going directly to or from within your Shopify dashboard – click on Apps and then click on the Smart Send app banner.

Click to Enlarge
Click to Enlarge

Click on Store Settings from the top bar, and you’ll be taken to the settings screen.

Under Credentials, you’ll need to enter your Smart Send VIP credentials – if you don’t have an account yet, go to and apply for one.

Company Details

This is mostly contact info for pickup; if you aren’t a company, leave the Company Name field blank. Contact info is required for everyone, this is the info that the courier will use to get in touch if needs be.

Pickup Details

These revolve around where and how to shipments are collected – actual physical address, preferred collection window and tail-lift parameters. Set the Tail-Lift Truck setting to the maximum weight you can handle yourself – anything over that and we’ll prompt you to choose a tail-lift truck at fulfillment time.

When you have an order to fulfill, look at this page on order fulfillment

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