In order to fully enable both real-time shipping quotes and in-dashboard / automatic fulfillment, you must correctly enter several settings in the Smart Send Shipping options page. If you’re upgrading from the Smart Send 1.x version, the settings relating to real-time shipping quotes should already be correctly set.
New Options: Walk-through Video
There are, however, some new settings that relate to shipping ‘fulfillment’ – finalising shipping on an order.
For the plugin to work, you need to enter the VIP username and password provided to you. If you don’t have them yet, sign up for a VIP account here.
You can specify what shipping quotes your customers will see at checkout; fastest, cheapest or all of the quotes we return.
Because we calculate shipping in kilograms, we have to know if your products are entered as grams or kg.
We need to know who you are, where you are and who to talk to if needs be. If you aren’t a company, you don’t need to fill in ‘Company Name’
You can set the plugin to automatically trigger ‘fulfillment’ (ie finalise shipping) when an order is paid for.
Specify your preferred window for the courier to collect your packages.
When quoting, we specify a package type or shipping class for each product. You can set a standard one within the options screen, or you can specify them for each product individually.
See this page for how to specify the class within the product itself.
You have the option of adding a handling fee to shipping costs, on top of the quoted figures returned. This can applied as a flat rate for every order, or a percentage of the car total.
Insurance can be added to the shipping quotes, either always on, always off or left to the customer’s discretion. If you specify a ‘minimum’ then assurance will never be added to quotes at or below that amount.
Assurance is calculated on the wholesale cost of the items in the cart (if known) Instructions for entering this field (which has been added by Smart Send for this purpose) are here.
Tail-Lift – Pickup
For heavier items, you might require that the courier provide a ‘tail-lift’ truck when collecting the items.
If that’s the case, simply specify how heavy an item has to be before that will be requested.
The final two options are Recipient Notification and Tail-lift Delivery.
If Recipient Notification is checked, then when the item is booked for delivery, we will send the recipient an email with a status update and tracking number.
Check the Tail-lift Delivery box if you wish to make available the option for the customer to request a tail-lift delivery vehicle.